FAQ

What Is a Preorder?

A preorder is your VIP pass to claim the goods before they hit the shelves. You're not just shopping—you're securing your spot in line for something fabulous that's being made just for you.

 

• ⏳ Timing: Preorders ship within 8–10 weeks. Yes, it's a wait—but darling, perfection takes time.
• 🚫 No Instant Gratification: These beauties aren't sitting in a warehouse collecting dust. They're crafted fresh, so don't expect same-day delivery. This isn't Amazon—it's art.
• 💸 No Refunds: All preorder sales are final during the 8–10 week window. So please, no take-backs. We're committed, and we hope you are too.

Think of it like couture: made-to-order, worth the wait, and absolutely non-refundable. You're not just buying a product—you're joining a movement of patience, style, and elevated taste.

 

🎁 Why Preorder?

Because you're not basic—and neither is your order.

• First Dibs: Be the first to own it before it sells out.
• Exclusive Perks: Preorder babes get priority shipping, early access, and sometimes a cheeky little bonus.
• Made for You: Each item is crafted with intention, not mass-produced. You're getting the real deal.

 

📦 Shipping & Fulfillment

We don't rush greatness.

• Estimated Delivery: 8–10 weeks from your order date.
• Tracking Info: You'll receive tracking details once your order ships. In the meantime, we'll send weekly email updates with any progress we have—because transparency is sexy.
• Multiple Items? If your order includes both in-stock and preorder items, we'll ship the in-stock items immediately and send the preorder separately once it's ready. No holding your glam hostage.
• Shipping Speed: Even if you select priority or overnight shipping, it won't kick in until your preorder item is ready to ship. We love your urgency—but we won't teleport your order.

 

How long do preorders take to ship?
Preorders ship within 8–10 weeks. We'll send weekly updates and tracking once it's on the move.

Can I cancel my preorder?
Nope. All preorder sales are final during the production window. We're making magic just for you.

What if I choose priority or overnight shipping?
It won't apply until your preorder item is ready to ship. Fast shipping doesn't mean fast production.

What happens if I order both in-stock and preorder items?
We'll ship your in-stock items within 48 hours, and your preorder will ship separately when it's ready.

How fast do in-stock items ship?
Please allow 48 hours for processing. You'll receive an email confirmation and tracking once it ships.

Do you accept returns?
We're a small business, so we only accept returns for items that are faulty or have defects. No buyer's remorse, babe—we trust your taste.

Do you offer alterations?
Yes! We offer free basic alterations for all clothing purchased from us. This service is available to local customers only.

Can I change my shipping address?
Yes, as long as your order hasn't shipped. Just email us at info@sylviamollie.com.

🖤 Final Note

Preordering is a bold move. It says, "I know what I want, and I'm willing to wait for it." It's not just shopping—it's investing in something intentional, beautiful, and built to last. you're saying "yes" to something magical before it even exists. It's bold. It's intentiona. It's very you.

Thank you for trusting us to deliver something worth the wait. We see you. We adore you. And we can't wait to ship your order when it's ready to make its grand entrance.