FAQ

WHAT IS A PREORDER?

When you place a preorder with Sylvia Mollie, you're reserving a piece before it's made. Each item is produced in small batches after orders come in, rather than sitting finished in a warehouse — that's part of what allows us to offer this level of craftsmanship at these prices.

TIMING Preorders ship within 8–10 weeks of your order date. Because each piece is made to order, we're not able to speed up production, but you'll hear from us at every stage — see Shipping & Fulfillment below.

WHY THE WAIT We produce in small batches instead of mass-producing inventory ahead of time. That keeps quality high and lets us offer designs you won't find sitting on every rack — but it does mean a longer wait than a typical online order. We think it's worth being upfront about that before you order, not after.

RETURNS & CANCELLATIONS Because each preorder is made specifically in response to your order, we're not able to accept cancellations or refunds once an order is placed — except in the case of a defect or manufacturing error, which we will always make right (see below). This is a real commitment on both sides, and we want you to feel confident, not uncertain, when you place an order with us.

IF YOUR ITEM ARRIVES DAMAGED OR DEFECTIVE Email us at info@sylviamollie.com with your order number and a couple of photos within 5 days of delivery. We'll take care of it — replacement or refund, your choice.

SHIPPING & FULFILLMENT

  • Estimated delivery: 8–10 weeks from your order date.
  • Tracking: You'll receive tracking information as soon as your order ships, plus periodic email updates while it's in production.
  • Ordering both in-stock and preorder items? We'll ship your in-stock items separately, usually within 48 hours. Your preorder item will ship once it's ready.
  • Priority or overnight shipping speeds up delivery once your order ships — it doesn't shorten the production window itself.

CAN I CHANGE MY SHIPPING ADDRESS? Yes, as long as your order hasn't shipped yet. Email us at info@sylviamollie.com.

CAN I CANCEL MY PREORDER? Preorders are final once placed, since production begins based on your order. If there's ever a quality issue or defect, we'll take care of it — see "If Your Item Arrives Damaged or Defective" above.

QUESTIONS? Email us any time at info@sylviamollie.com. We read and respond to every message.


🖤 Final Note

Preordering is a bold move. It says, "I know what I want, and I'm willing to wait for it." It's not just shopping—it's investing in something intentional, beautiful, and built to last. you're saying "yes" to something magical before it even exists. It's bold. It's intentiona. It's very you.

Thank you for trusting us to deliver something worth the wait. We see you. We adore you. And we can't wait to ship your order when it's ready to make its grand entrance.